Frequently Asked Questions

For the vast majority of our orders, NO! Blank Seoul packages dispatched to the United States and Hong Kong arrive with zero surprise customs fees. Orders to Singapore (under S$400) and Australia (under A$1,000) clear destination customs duty-free under standard personal import allowances. Any regional taxes on high-value orders or other countries are assessed by local authorities under standard DDU terms.

Yes! While the United States (all 50 states, US territories, and APO/FPO military addresses) is our primary free shipping market, we also dispatch to major international destinations including Canada, the United Kingdom, the European Union, Australia, Japan, and Singapore. If your country is not listed at checkout, simply email our concierge at support@blankseoul.com for custom courier dispatch arrangements.

We want you to love every piece you receive from Blank Seoul. If your item arrives damaged, defective, or encounters transit issues, simply email us at support@blankseoul.com with a quick photo within 30 days of delivery. We will immediately issue a full refund or dispatch a free replacement. You will never be required to pay expensive international return shipping back to Korea!

Yes! We offer an instant 3-Hour Zero-Risk Self-Cancellation window. Simply visit your Account page within 3 hours of purchase to cancel with 1-click for an immediate automatic refund. After 3 hours, our master partner studios begin personalized packaging and international dispatch.

Absolutely. Every product on Blank Seoul is authentically designed and manufactured in South Korea. We partner exclusively with verified domestic studios, independent designers, and certified makers across Korea (including Barneulkkot Lalabi, Miyu, Kkamagwi, and Sosimhan Gomson). We strictly guarantee authentic South Korean origin with physical inspection at our central Korea hub before international dispatch.

Natural mother-of-pearl and hand-finished brass should be gently wiped with a clean, dry microfiber cloth. Avoid harsh chemical cleaners or submersion in water. For traditional jacquard fabrics, daenggi keyrings, and pouches, gentle spot-cleaning with cold water and mild detergent is recommended.

Yes! Most of our pieces arrive in custom studio packaging, matte protective boxes, or traditional Korean Hanji paper wraps designed by the makers themselves. They are prepared to be gifted immediately upon unboxing.