Return & Refund Policy

Last updated: August 2026

1. 3-Hour Zero-Risk Cancellation (Before Dispatch)

We want you to shop with complete peace of mind. You may cancel your order for a full refund within 3 hours of placing your order — no questions asked.

To cancel yourself in one click, simply visit your Account Dashboard and click "Cancel this order". Your refund will be initiated immediately. You may also email us at support@blankseoul.com before your package is dispatched.

2. 30-Day Safe Delivery & Damage Protection

Every piece sent from Korea is packaged with rigorous protective materials. In the rare event that your item arrives damaged, defective, or incorrect, you are fully covered under our 30-Day Safe Delivery Protection. Simply notify our support team within 30 days of delivery.

No International Return Shipping Required: You do not need to pay expensive international return postage to ship damaged goods back to Korea. Once verified via photo, we resolve it immediately.

3. Lost or Delayed Package Resolution

All orders include end-to-end barcode tracking via Korea Post and domestic postal partners (such as USPS in the US). If your tracking shows no updates for 15 business days, or if it is marked as delivered but cannot be located, please contact us within 30 days of shipment. We will directly handle the courier investigation and arrange a free expedited reshipment or full refund.

4. Non-Refundable Situations & Unclaimed Returns

Due to direct international dispatch from independent Korean studios and cross-border customs regulations, orders are not eligible for standard return or full refund in the following scenarios:

• Change of mind after your order has been dispatched from Korea
• Items showing clear signs of customer misuse, alteration, or intentional damage
• Incorrect or incomplete shipping address provided by the customer at checkout
• Parcels refused upon delivery or unclaimed at destination customs / local postal offices

* Important: In the event that a parcel is returned to South Korea due to customer refusal to pay destination customs/taxes or an invalid shipping address, actual incurred expenses (including round-trip international courier fees and return customs processing fees) will be deducted from any eligible refund.

5. Refund Processing Timeline

Approved refunds are processed through Shopify Payments within 3–5 business days and returned to your original payment method (Credit Card, PayPal, Apple Pay, Google Pay). Please allow an additional 5–10 business days for the credit to appear on your bank statement depending on your financial institution.

6. Dedicated Concierge Support

For any questions regarding cancellations, returns, or order protection, our dedicated support team is here to assist you:

• Email: support@blankseoul.com
• Response Time: Within 24 hours (Monday – Friday)
• Order Tracking: Blank Seoul Order Lookup Portal