Return & Refund Policy

Last updated: April 2026

Order Cancellation (Before Shipment)

You may cancel your order for a full refund within 12 hours of placing your order — no questions asked. Simply go to your Account pageand click "Cancel this order."

If your order has not yet been shipped, you may also request cancellation by emailing us at thec9rqwer@gmail.com. We will do our best to cancel before fulfillment.

Damaged or Defective Items

If any items in your box arrive damaged or defective, please email us at thec9rqwer@gmail.com within 14 days of delivery with:

Your order number
Photos of the damaged item(s) and packaging
A brief description of the issue

After review, we will offer one of the following resolutions:

Full replacement— We'll send a new box at no charge
Partial refund — Refund for the affected item(s)
Full refund — In cases of severe damage

Lost Packages

All orders are shipped with EMS tracking. If your tracking shows delivered but you did not receive your package, please contact us within 7 days of the delivery date. We will file a claim with Korea Post EMS and either resend your order or issue a full refund.

Non-Refundable Situations

Due to the perishable nature of food products and international shipping regulations, we cannot accept returns or issue refunds in the following cases:

Change of mind after shipment
Items that have been opened or consumed
Incorrect shipping address provided by the customer
Package refused or unclaimed at delivery

Refund Timeline

Approved refunds are processed within 3-5 business days and returned to the original payment method. Please allow an additional 5-10 business days for the refund to appear on your bank or credit card statement.

Contact Us

For any return or refund inquiries, email thec9rqwer@gmail.com with your order number. We respond within 24 hours.