Return & Refund Policy

Last updated: August 2026

1. 3-Hour Zero-Risk Cancellation (Before Dispatch)

We want you to shop with complete peace of mind. You may cancel your order for a full refund within 3 hours of placing your order — no questions asked.

To cancel yourself in one click, simply visit your Account Dashboard and click "Cancel this order". Your refund will be initiated immediately. You may also email us at support@blankseoul.com before your package is dispatched.

2. 30-Day Safe Delivery & Damage Protection

Every piece sent from Korea is packaged with rigorous protective materials. In the rare event that your item arrives damaged, defective, or incorrect, you are fully covered under our 30-Day Safe Delivery Protection. Simply notify our support team within 30 days of delivery.

No International Return Shipping Required for Damaged Goods: You do not need to pay expensive international return postage to ship damaged goods back to Korea. Once verified via photo, we resolve it immediately.

3. Lost or Delayed Package Resolution

All orders include end-to-end barcode tracking via Korea Post and domestic postal partners (such as USPS in the US). If your tracking shows no updates for 15 business days, or if it is marked as delivered but cannot be located, please contact us within 30 days of shipment. We will directly handle the courier investigation and arrange a free expedited reshipment or full refund.

4. 30-Day Returns & Exchanges Policy

We want you to feel confident in every purchase. We accept returns and exchanges within 30 days of delivery under the following standard terms:

• Buyer Responsibility for Return Shipping: Because each piece is dispatched directly from independent studios in South Korea, buyers are responsible for all tracked international return postage back to our fulfillment hub in Seoul, South Korea.
• Condition of Returned Items: Items must be returned in their original, unused condition, complete with all original packaging, tags, and protective wraps. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
• Custom & Bespoke Pieces: Custom-made, engraved, or personalized items crafted to order cannot be returned or exchanged.
• Unclaimed & Refused Parcels: In the event that a parcel is returned to South Korea due to customer refusal to pay destination customs/taxes or an invalid address, actual round-trip courier fees and customs clearance costs will be deducted from any refund.

* Important: If your item arrived damaged, defective, or missing in transit, you are fully covered under Section 2 (30-Day Safe Delivery & Damage Protection) at zero cost to you with no return shipping required.

5. Refund Processing Timeline

Approved refunds are processed through Shopify Payments within 3–5 business days and returned to your original payment method (Credit Card, PayPal, Apple Pay, Google Pay). Please allow an additional 5–10 business days for the credit to appear on your bank statement depending on your financial institution.

6. Dedicated Concierge Support

For any questions regarding cancellations, returns, or order protection, our dedicated support team is here to assist you:

• Email: support@blankseoul.com
• Response Time: Within 24 hours (Monday – Friday)
• Order Tracking: Blank Seoul Order Lookup Portal